Joulax 1-Year Plating Warranty

Joulax 1-Year Plating Warranty

We are confident in the quality and durability of our 18k Gold Plated on Stainless Steel collection. Every piece is backed by our 1-Year Plating Warranty.

Warranty Coverage:

This guarantee assures that the rich 18k gold plating will remain vibrant and free from premature wear, fading, or discoloration for a full year from your purchase date.

How to Make a Claim:

If you experience a plating-related issue within the guarantee period, please email our team directly at hi@joulax.com or Whats App: +852 63215198.

To expedite your claim, please be ready to provide your order number, receipt and clear photos or a short video showing the concern.

Our Resolution Promise:

Once our team verifies the issue is covered under this guarantee, we will promptly arrange for a repair, replacement, or store credit for the affected piece.

What is Not Covered:

• To ensure clarity, this 1-Year Plating Guarantee does not cover:
• Damage from accident, misuse, or improper care.
• Breakage, bending, or loss of the product.
• Scratches, dents, or damage to the stainless steel base.
• Wear and tear on lacquer, enamel, or gemstone accents.
• Any issues reported after the 1-year guarantee period has ended.

This guarantee reflects our commitment to your satisfaction and the trusted quality of our craftsmanship.