Privacy Policy

Joulax ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or make a purchase.

We comply with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of the Hong Kong Special Administrative Region .

By using our website, you accept the terms of this Privacy Policy. Please read it carefully.

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1. Collection of Personal Data

We collect personal data when you:

• Visit or browse our website

• Register for an account

• Place an order

• Subscribe to our newsletter

• Contact us via email, WhatsApp, or in-store

Types of data we may collect:

• Name, email address, phone number, shipping and billing address

• Payment information (processed securely through Shopify Payments)

• IP address, browser type, and device information

• Browsing behavior and purchase history

We collect only data that is necessary for the purposes outlined below .

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2. Use of Personal Data

We use your personal data for the following purposes:

We will not use your personal data for direct marketing without your prior consent. You may opt out at any time .

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3. Sharing of Personal Data

We do not sell or rent your personal data to third parties. However, we may share your data with:

• Service providers – Payment processors, shipping carriers, IT providers, and email marketing platforms (e.g., Klaviyo)

• Legal authorities – If required by law or to protect our legal rights

• Business transfers – In the event of a merger, acquisition, or sale of assets

Any third parties we engage are contractually obligated to protect your data and may only use it for the services they provide to us .

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4. Cookies & Tracking

We use cookies and similar tracking technologies to:

• Enhance your browsing experience

• Remember your preferences and cart contents

• Analyze website traffic and usage

• Personalize marketing communications

You may disable cookies in your browser settings. However, this may affect certain website functions.

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5. Data Security

We take reasonable steps to protect your personal data from unauthorized access, disclosure, or misuse :

• Secure Socket Layer (SSL) encryption for data transmission

• Restricted access to personal data (only authorized personnel)

• Regular security reviews and updates

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security .

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6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Unnecessary personal data will be deleted or anonymized in accordance with our internal procedures and statutory requirements .

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7. Your Rights

Under Hong Kong's Personal Data (Privacy) Ordinance, you have the right to :

• Request access to your personal data held by us

• Request correction of inaccurate data

• Request deletion of your data (subject to legal obligations)

• Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below. We will respond within 40 days of your request, as required by law .

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8. Children's Privacy

Our website is intended for persons aged 18 or above. We do not knowingly collect personal data from minors. If you are under 18, please do not provide us with your personal information .

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9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing any personal data .

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10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review it periodically.

The date of the latest revision will be indicated at the top of this page .

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11. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact us:

Email: hi@joulax.com
WhatsApp: +852 6321 5198
Visit us: 335/3F, Hopewell Mall, 183 Queens Road East, Wan Chai, Hong Kong, China