We offer free worldwide shipping for all orders and 14 days return or exchanges.
Except for ready-to-ship pieces, we require a production time of approximately 2-4 weeks. This duration is necessary to ensure that each item meets our high standards of quality and craftsmanship. Following the production phase, local shipping takes an additional 2-3 days, while international shipping typically takes an additional 3-5 days. We understand the anticipation that comes with waiting for a special piece, and we will keep you informed regarding the status of your order. Specifically, we will notify you in advance if your chosen item is ready to ship.
Asia
- Please allow 2-4 weeks for processing, plus 1-5 days shipping time.
- We work with SF Express for local Hong Kong shipping.
US & Canada
- Please allow 2-4 weeks for processing, plus 3-5 days shipping time.
- We work with DHL or UPS for US and Canada Shipping
Australia & New Zealand
- Please allow 2-4 weeks for processing, plus 3-5 days shipping time.
- We work with DHL for Australia and New Zealand Shipping
UK & Europe
- Please allow 2-4 weeks for processing, plus 3-5 days shipping time.
- We work with FEDEX or UPS for UK & Europe Shipping.
Additional notes:
- Orders placed on weekends and major holidays will be handled on the next business day, as we do not offer deliveries on weekends or holidays.
- During busy and holiday periods, processing and shipping might experience delays.
- The cost of customs, duties, and taxes for international orders may be applied on delivery to your country. For more details, please contact your local customs office.
- All deliveries will include standard jewelry box packaging.
If you have any questions or require further clarification regarding our shipping policies, please do not hesitate to reach out to us at hi@joulax.com.
Our team is dedicated to providing you with the information you need to make your shopping experience as enjoyable as possible.