At Joulax, we prioritize customer satisfaction and aim to provide a seamless shopping experience. We offer free worldwide shipping for all orders. 

Except for ready-to-ship pieces, we require a production time of approximately 2 weeks. This duration is necessary to ensure that each item meets our high standards of quality and craftsmanship. Following the production phase, local HK shipping takes an additional 2-3 days while international shipping typically takes an additional 3-5 days. We understand the anticipation that comes with waiting for a special piece, and we will keep you informed regarding the status of your order. Specifically, we will notify you in advance if your chosen item is ready to ship.

Asia

  • Please allow 2 weeks for processing, plus 1-5 days shipping time.
  • We work with SF Express for local shipping.

    US & Canada 

    • Please allow 2 weeks for processing, plus 3-5 days shipping time.
    • We work with DHL or UPS for US and Canada Shipping

    Australia & New Zealand 

    • Please allow 2 weeks for processing, plus 3-5 days shipping time.
    • We work with DHL for Australia and New Zealand Shipping

    UK & Europe (except Russia) 

    • Please allow 2 weeks for processing, plus 3-5 days shipping time.
    • We work with FEDEX or UPS for UK & Europe Shipping.

    Additional notes:

    • Orders placed on weekends and major holidays will be handled on the next business day, as we do not offer deliveries on weekends or holidays.
    • During busy and holiday periods, processing and shipping might experience delays.
    • The cost of shipping, customs, duties, and taxes for international orders will be calculated at checkout based on your country's regulations. For more details, please contact your local customs office.
    • We ship to numerous countries; if you encounter any issues during checkout in your country, please contact us at hi@joulax.com.
    • All deliveries will include standard jewelry box packaging and a blank gift card. 

    If you have any questions or require further clarification regarding our shipping policies, please do not hesitate to reach out to us at hi@joulax.com. Our team is dedicated to providing you with the information you need to make your shopping experience as enjoyable as possible.

    Thank you for choosing Joulax. We look forward to serving you and hope you enjoy our elegant jewelry collection.