Where is Joulax jewelry made?

Joulax jewelry is proudly made in Hong Kong, where our brand was created. We maintain strict quality control measures to ensure that each piece meets our highest quality standards.

What materials are used in Joulax jewelry?

Joulax uses a variety of high-quality materials, including precious metals like 18K gold, 925 silver, stainless steel, copper as well as gemstones and diamonds. We carefully select each material to ensure durability, beauty, and sustainability.

How do I care for my Joulax jewelry?

To keep your Joulax jewelry looking its best, we recommend storing it in a cool and dry place, away from direct sunlight, chemicals and moisture. It's also advisable to remove jewelry before engaging in activities such as swimming or exercising.

Can I customize or personalize Joulax jewelry?

At Joulax, we offer limited customization options for select pieces upon special request. Please reach out to us via email or contact us form.

What is your return and exchange policy?

We want you to be completely satisfied with your Joulax experience. If for any reason you are not, we offer a 7-day return and exchange policy. Please refer to our Returns & Exchanges page on our website for detailed instructions and requirements.

Do you offer international shipping?

Yes, Joulax offers free international shipping for orders over $85. Shipping rates and delivery times may vary depending on the destination. Please check our Shipping & Delivery page for more information.

How can I contact Joulax's customer service?

The best way to reach our customer service team by email at hi@joulax.com or through the contact form on our website. We strive to respond to all inquiries within 24 hours.