We accept major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and other payment methods available at checkout via Shopify Payments.

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Yes. All transactions are processed securely through Shopify Payments, which is PCI-DSS compliant. We do not store your full payment details.

If your order is a ready-to-ship item, please contact us immediately. We cannot guarantee changes or cancellations once production has commenced. Made-to-order items cannot be cancelled once production has started.

Sales tax is applied to orders shipping to Hong Kong in accordance with local regulations. For international orders, you may be subject to import duties and taxes upon delivery.

Yes. Gift cards can be combined with promotional codes at checkout, unless otherwise stated.

We ship worldwide. Please refer to our Delivery Policy for more details.

• Hong Kong, Macao & Mainland China: Complimentary shipping via SF Express.
• International: Shipping costs are calculated at checkout. Orders over HKD 10,000 qualify for complimentary international shipping.

• Ready-to-ship: 2–5 business days (Hong Kong, Macao & China); 7–14 business days (international).
• Made-to-order: Additional 1–4 weeks production time plus shipping.

Yes. For international orders, you are responsible for any import duties, customs fees, or taxes levied by your destination country.

Once your order is shipped, you will receive a tracking number via email.

Yes. Ready-to-ship items in original, unworn condition can be returned or exchanged within 14 days of delivery. Please refer to our Returns Policy for details.

No. Made-to-order and custom pieces are final sale and cannot be returned or exchanged.

Yes, unless you choose store credit. For refunds to your original payment method, a 2% fee will be deducted to cover the return label. If you choose store credit, we cover the return label cost.

Contact us via our website or visit us in-store in Hong Kong. Our team will guide you through the process.

We use:

• 18k gold plated on 925 sterling silver (24 Hours collection, Archive Collection)
• 14k solid gold (The Heirloom collection)
• Other material available upon request for bespoke pieces

• Moissanite (D-color, VVS clarity)
• Lab-grown diamonds (D-color, VVS clarity)
• Natural diamonds (available upon request for bespoke pieces)

Moissanite is a separate gemstone. It is nearly as hard as a diamond (9.25 on Mohs scale) and displays more fire and rainbow sparkle. It is an affordable, durable alternative to diamond.

Yes. Our lab-grown diamonds are created in controlled environments, making them fully traceable and ethically responsible.

Please refer to our Material & Care guide for detailed instructions.

Yes. We offer bespoke services including:

• Heirloom resets
• Engagement and wedding rings
• Milestone commissions
• One-of-a-kind originals

Contact us to start your bespoke journey.

Production typically takes 2–4 weeks, depending on the complexity of the design. Contact us for an estimated timeline for your specific order.

Made-to-order and bespoke pieces are final sale and cannot be returned or exchanged.

Every Joulax piece comes with a one year warranty against manufacturing defects. Please refer to our Warranty Policy for full details.

• General wear and tear
• Accidental damage or impact
• Damage caused by chemicals or harsh environments
• Repairs performed by third parties
• Stretching, thinning, or distortion from regular use

Contact us via our website or visit us in-store. We will assess your piece and provide a repair estimate.

Yes. Gift cards are available in any amount and can be redeemed across all Joulax collections.

Gift card balances do not expire unless otherwise stated.

No. Gift cards are non-refundable and cannot be exchanged for cash.

We are here to help. Contact us and our team will get back to you as soon as possible.

Email: hi@joulax.com
WhatsApp: +852 6321 5198
Visit us: 335/3F, Hopewell Mall, 183 Queens Road East, Wan Chai, Hong Kong, China ( Everyday 12pm-8pm)