What Is Covered

Our warranty covers manufacturing defects that affect the structure or integrity of your piece, including:

• Loose or missing stones (within reasonable wear)
• Defective clasps or closures
• Issues with soldering or joins
• Flaws in the metal or plating not caused by wear

This warranty applies to all Joulax pieces purchased directly from our website or in‑store.

What Is Not Covered

Like all fine jewellery, Joulax pieces experience natural wear over time. Our warranty does not cover:

• General wear and tear
• Accidental damage or impact
• Misuse or improper care
• Stretching, thinning, or distortion from regular use
• Damage caused by chemicals, perfume, lotion, or harsh environments
• Repairs or alterations performed by third parties
• Normal tarnishing or discoloration of sterling silver
• Loss or theft of the piece

Repairs Not Covered by Warranty

If your piece is out of warranty and requires repair due to normal wear and tear or accidental damage, we are happy to assist. Repair fees apply and will be quoted upon inspection.

Complementary Check‑up & Care Services

We want your Joulax piece to remain as beautiful as the day you received it. That's why we offer complementary check‑up and care services.

Solid gold and diamond pieces: Enjoy lifetime complimentary cleaning, plus check‑up and care services at 3, 6, 12, 18, and 24 months from purchase.

For silver and plated pieces, we offer them every 3 months for the duration of your 1‑year warranty.

Services include:

• Professional cleaning to restore brilliance
• Inspection of stones and settings
• Polishing and colour touch‑up (for plated pieces)
• Prong and clasp check

How to Access Complementary Care

Simply visit us in‑store or contact us to arrange a postal service. Our team will care for your piece and return it to you within the proposed and agreed timeframe.

Hong Kong and Mainland Chinese customers enjoy complimentary shipping for these services. International customers are responsible for shipping costs.